Privacy Policy for Maid My Home

Effective Date:

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Maid My Home (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, and use your information when you use our website https://maidmyhome.com, our mobile application, or our services.

By using Maid My Home, you agree to the practices described in this Privacy Policy, which should be read alongside our Terms & Conditions.

1. Information We Collect

We may collect the following personal data when you use our platform or communicate with us:

  • Contact information: Name, phone number, email address, and property address.
  • Booking information: Service type, dates, times, and payment details (processed securely via third-party payment providers).
  • Franchise enquiries: Information provided when enquiring about a Maid My Home franchise opportunity.
  • Communication preferences: SMS consent, email opt-ins, or requests to unsubscribe.
  • Technical information: IP address, browser type, operating system, and device information if applicable.

2. How We Use Your Information

We process your information in accordance with applicable data protection laws for the following purposes:

  • To provide and manage the services you have booked.
  • To communicate with you about appointments, updates, and service-related information.
  • To send appointment reminders, booking confirmations, and follow-up messages via SMS or email (where you have given consent).
  • To contact you about Maid My Home franchise opportunities if you have enquired about them.
  • To process payments securely and maintain financial records.
  • To improve our website, services, and customer experience.
  • To meet our legal, regulatory, and contractual obligations.

3. SMS Consent & Communication

If you provide your phone number and consent, we may send you:

  • Appointment reminders and updates for cleaning services.
  • Booking confirmations and customer support communications regarding your bookings.
  • Information and follow-up messages about Maid My Home franchise opportunities if you have enquired about becoming a franchisee.

Message frequency varies, and standard message & data rates may apply. You may opt out at any time by replying STOP to our messages. Reply HELP for help.

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We confirm that we do not share your SMS consent or personal data with third parties for marketing purposes, whether you are enquiring about cleaning services or franchise opportunities.

4. Data Storage & Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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Your information is stored securely on systems within the UK or EEA, or with trusted third-party service providers who comply with data protection requirements.

5. Data Sharing

We will never sell or share your personal data with third parties for marketing purposes.

We may only share limited information with:

  • Service Providers assigned to your booking so they can perform the requested services.
  • Third-party payment processors to handle payments securely.
  • Regulatory authorities or law enforcement where required by law.
  • All parties are bound by confidentiality and data protection obligations.

6. Data Retention

We keep your data only for as long as necessary to provide our services, meet legal requirements, or resolve disputes. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Request deletion of your personal data (subject to legal or contractual obligations).
  • Withdraw consent for marketing communications at any time.
  • To exercise these rights, please contact us at hello@maidmyhome.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@maidmyhome.com

11. Governing Law

This Privacy Policy is governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, as set out in our Terms & Conditions.